The Scientific Learning components use the Internet to communicate with mySciLEARN during training sessions. If iPad cannot access the Internet, the components will not work properly and you may see one of the following error messages. If you continue to experience issues after restoring your Internet connection, see other known issues or try following the tips in Quick steps to fix most errors.
“Unable to access mySciLEARN”
Please check your Internet connection and try again. When a Scientific Learning app is opened, it shows this message if it cannot access the mySciLEARN server. Tap OK to close the message, then press the Home button and check your iPad Internet connection.
“Unable to continue this session because the connection to mySciLEARN was lost.”
Please check your Internet connection and try again. This message appears when the mySciLEARN server connection has been lost for more than a few minutes during a session. Tap Exit to cancel the session. Some of the student’s recent data may be lost.
“mySciLEARN connection lost.”
Reconnect to the Internet or this session will be lost. If a Fast ForWord component loses access to the mySciLEARN server during an exercise session, the exercise Exit button becomes a red network icon. When this icon appears, tap it to open the Status screen, review the message, and correct the issue as needed:
- Exit the Fast ForWord session on iPad and check the Internet connection, then press the Home button and reconnect iPad to the Internet.
- If the Internet connection will be restored within a minute or two, you can tap Return on the Status screen to let the student keep working. However, if the connection is not restored soon, the Fast ForWord app will automatically cancel the session.
“mySciLEARN connection lost.”
Reconnect to the Internet and try again. If the problem continues, ask for help. This message includes a Retry button that lets you try to reconnect to mySciLEARN after restoring the connection. If you are unable to reconnect after several attempts, try exiting and restarting the component.
