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TERMS AND CONDITIONS
Our service is an educational tool, not a medical intervention. Outcomes will vary. Gemm Learning does not claim equal success with every student.
Flex Protocol Review Policy
Student progress will be reviewed monthly by a Gemm Learning case manager, and changes to the protocol will be made as necessary, individualized to the student’s needs and goals.
Use Policy
We charge monthly for unlimited use, with a minimum of 12 sessions a month. If the minimum number of sessions provided in a month is not used, they roll over as credits for use in subsequent months. There is no charge for extra sessions above the target of 12 in a month, except that unused credits from prior months will be applied to pay for the extra sessions (above 12) in subsequent months if credits are available.
Unused sessions must be used in sequence, immediately following your end of service date. All unused sessions must be claimed within 45 days of your service end date. They will expire after that date. Gemm Learning will let you know if you have any unused sessions no more than 7 days before your end of service.
CANCELLATION POLICIES
You may cancel within the first 14 days of your start date for a full refund. After that, Gemm Learning has a 30 day cancellation policy. Cancellation fee of one month applies to all multi-month packages. Any recurring bill date that is within the 30 day cancellation period will be charged. The client has 30 days from the last recurring bill date to use the software. Gemm Learning must receive your intent to cancel in writing to support@gemmlearning.com.
For Monthly Clients — Billing and Cancellation Rules
Clients will be billed a calendar month in advance on the monthly anniversary of their start date. Credit cards and direct bank payments or transfers will be charged at that time. Unless we are informed in writing (email, letter or fax) seven days before the beginning of the upcoming calendar month, Gemm will assume your child is continuing and will charge you for that month as per usual.
For Prepay Clients
Gemm assumes that service for prepay clients will end on the Prepaid End Date. Clients who require services beyond the prepaid period are able to convert to monthly service or prepay for a 3 or 6-month term. They will then be subject to the terms as outlined in this agreement. If a client uses the program after the end date Gemm will charge that client at our monthly rate and will be treated as a monthly payer from then forward.
Prepaid plans can be terminated early with one month’s notice. However, service delivered to date will be recalculated using the monthly commitment rates. Termination will occur 30 days from the date of written notice of cancellation. The pro rata amount remaining using the month-to-month rate is refundable.
End of Service
No activity is permitted after a client has ended service. Any activity will result in the client being charged at the monthly rate.
Gemm Learning reserves the right to cancel service for any reason. If such right is exercised, Gemm Learning agrees to refund the client for unused service time, prorating the last client payment made, being a prepayment or a monthly amount.
OUR GUARANTEE
After 6 complete months of service, if the student has met our minimum required compliance of 85% (4.25 days average per week) or better attendance and participation, Gemm Learning fully expects the student to experience observable or measurable changes.
If the client does not feel there have been any changes (as per observations shared with Gemm via email or as measured by at least six months of growth between pre & post Reading Progress Indicator (RPI) assessments, Gemm Learning agrees to provide and supervise the student’s participation in an alternative Gemm program.
To qualify for the Guarantee the client must complete an RPI within the first two weeks of service, then again at the six-month mark. To exercise the Guarantee, the client must express the intent to do so by communicating to Gemm Learning via email (at support@gemmlearning.com) in the two weeks prior to the 6-month anniversary of the Agreed Start Date so that Gemm may arrange for the child to take a follow up RPI assessment and for the parent to complete a 6-month Observational Survey. In any event, if no intention to exercise is communicated to Gemm, the Guarantee expires automatically on the 6-month anniversary date.
OTHER TERMS
Client may not use our software until Gemm has received payment. Client agrees to notify Gemm Learning of any change in my billing information.
Late Payment and Collections Policy
If a monthly payment is not made on time, Gemm Learning has the right to suspend service immediately. In the event though that a client requests service to continue, and payment is still not made, when an account falls more than 15 days past due, Gemm Learning will charge a financing fee of 1.5% per month on the unpaid balance. This monthly 1.5% financing fee will also apply to unpaid balances as a result of early cancellation, as outlined above.
In the event that an account is more than 90 days overdue, Gemm Learning reserves the right to retain a collections firm. Client understands that he/she will be required to pay the Gemm Learning’s collections fee in addition to the amount owed.
PRIVACY POLICY
Gemm is dedicated to preserving the privacy of personal information. We only ask you to provide information that we need in order to best deliver our programs and services or information you have requested. We do not share, trade, or sell personal information. Details regarding student’s health, educational, and/or personal history will be kept in the strictest confidence, with the exception that, on occasion, we would like your permission to share outcome details.
An important part of our process is regular communication re protocols, progress, responses to questions, etc. You agree to be contacted by email, text and phone – as needed, with an undertaking to meet your communication preferences.
More on Gemm Learning’s privacy policies here.
PROGRAM OUTCOMES
Gemm programs have a track record of making a positive neurological difference if protocols are properly followed. However, Gemm does not claim equally successful outcomes with every child. The service we offer is an educational tool, not a medical intervention. Gemm will provide its programs and services using reasonable care from program management and center personnel. Gemm reserves the right to correct any errors or omissions in its published material. Gemm also reserves the right to make changes in its program, as long as it offers substantially the same services as agreed to.
BY CLICKING ON THE PROGRAM LINK, using the unique student ID and license, sent to you by Gemm Learning, you are agreeing to the terms and conditions above. This includes giving Gemm Learning permission to charge my credit card or as otherwise agreed.