Fast ForWord on iPads and Apple computers using Puffin

Fast ForWord requires flash to run and iPads and other Apple products do not support flash.

But there is a solution, the Puffin Web Browser.

Puffin has adobe flash support, new tabs browsing, ability to download to Cloud, virtual trackpad, etc. It is $2.00 and allows for touch technology with FFW without having to have FFW downloaded first to a computer.

Zooming Problem on Macs

Auto-zooming can be an issue on newer apple computers that have a “Magic Mouse.”  The Magic Mouse is the default mouse that comes with new apple desktops. Safari is the default browser on Apple computers and the default mouse settings only impact Safari and other default programs.

There are two ways to fix the automatic zooming.

  1. Download a different browser like Google Chrome which won’t be connected to default system settings and Fast ForWord works well on Google Chrome.
  2. Go into the computer’s “System Preferences” and select the mouse. (System preferences should be an icon on the dock) Uncheck the box to turn off “Smart Zoom.” This will stop automatic zooming from happening in Safari.

Note, if you would prefer not to change the default settings on the computer or use a better browser, the Magic Mouse can zoom out, too. Double tapping towards the left side of the magic mouse zooms in and double tapping towards the right side of the mouse will zoom out. If the settings aren’t changed and the smart zoom is still activated, the student needs to know not to right side double tap over any of the objects in a game to make sure nothing is accidentally registered with the games on Fast ForWord (avoiding a false error).

Internet Speed | How To Test Broadband Speed For MySciLEARN

Scientific Learning recommends 1.54 MB per second (upload and download speed) for the online version.

Most broadband connections are fine, but if you are unsure, here’s a way to test it.

Go to www.speedtest.net on your computer and select “Begin Test” in the middle of the screen to confirm the current internet speed.   If your speed is only a little below this recommendation, you will probably be fine.  Speeds will vary depending on other Internet traffic in your area at the time of the test.

You may be able to gain speed by making sure there are no other computers online when your child is working on the program.

 

MySciLEARN Takes You To Staff Page | How To Resolve

Fast ForWord Online Troubleshooting

If you are having trouble logging on to mySciLEARN, Fast ForWord ONline, and/or are sent to the staff log-in page immediately after entering the student password, it indicates that an Internet filter, parental permissions, or firewall is blocking access to the site.

If you have a firewall or parental control filter in place, create an exception for the MySciLEARN site.

Another possibility is that your Internet provider has blocked the MySciLEARN site due to the high volume of interactivity. To test this idea, if possible, try connecting your computer to a different Internet provider at a different location. If your computer works at a different location, then it is very possible that your Internet provider is blocking our site– please contact your your Internet provider and ask them to allow the sites below.

IP Address

http://74.120.252.91

Main Site
myscilearn.com

Direct Student Login Site

http://ondemand1.scilearn.com

Secure Site

https://ondemand1.scilearn.com

Most Internet providers can do this for you in a few minutes.

MySciLearn Blue/Grey Screen

A recent issue with MySciLEARN, Fast ForWord online, is a blue/grey screen. So far unfortunately, the only solution we have is to download a different browser. Here are links to download Mozilla and Google Chrome.

White Screen Log In Problems For Fast ForWord Online, MySciLearn

It seems that highly responsive programs such as Fast ForWord/television channels etc are vulnerable to the browser holding corrupted files.  This means a white screen can sometimes be encountered on log in, requiring browsing history to be cleared.

The sequence to clear corrupt files in browsing history after encountering a white screen is:

  1. Close the browser and re-open in a window (not the student log in page)
  2. Clear browsing history — see video below for this
  3. Close browser again, and re-open and student login should work fine.

Click here for Wiki summary of how to clear cache (delete browsing history) in all browsers.

With Internet Explorer, “Preserve Favorite Website Data” must be unchecked at the top when deleting history in the Internet Options tab under Tools, all other boxes checked.

In Safari, you may also have to “Empty Cache.”

If you find your still having difficulty, trying a different browser – Chrome, Mozilla Firefox or Safari that can all be downloaded for no cost. Clear any history as well before logging on to the games should allow access.

Tech Specs for MySciLearn

Specs for Online Fast ForWord, MySciLearnIf you are wondering how much bandwidth the online version of Fast ForWord consumes, or what bandwidth speed of Internet is needed, or what computer specs are required, look no further!

Tech Specs for Fast ForWord Online, MySciLearn

Trouble Logging on to Fast ForWord Online?

If you are having difficulty logging in, here are some ideas:

  • Are you online?
  • Are your Caps Lock on — that would affect your password log in.
  • Are you pressing Enter instead of using your mouse to click “Continue?”

If you are able to get to the log in, but it does not load, here are two suggestions:

  • Clear your browsing history cache — delete history under Internet Options –if you are using Internet Explorer be sure to uncheck the “Preserve Favorites website data” box at the top.  For more details on how to clear browser history click this post.
  • Try a different broswer.  If you have IE 9, try Firefox Mozilla, a free browser download here.

Flash 11 Windows and Lion Mac patch — dated December 2011

Here is the latest patch for Mac Lion AND for a flash player 11 update in Windows, for Gateway 5.0

Please follow the steps below to complete this update:

1. After ensuring that the program is not running, save this flash fix file to the following location on your hard drive:
C:\Program Files\SLC\Java\webapps\portal\js\xlib\xflash.js

2. Empty the contents of both of these folders in Windows:
– C:\Program Files\SLC\tomcat\server\work
– C:\Program Files\SLC\tomcat\work\ScilearnEngine

and for Mac:
– Hard Drive\Applications\SLC\tomcat\server\work
– Hard Drive\Applications\SLC\tomcat\work\ScilearnEngine

3. Clear your browser’s temporary Internet files and cookies.

4. Launch the program and confirm that your program is working.

Flash 11 Error for Windows PC Vista, XP and Windows 7

Flash 11 at this point is incompatible with Fast ForWord Gateway.  Here is a way to uninstall Flash Player 11 if you have upgraded, and reinstalling Flash 10. 

1. Download and save to the desktop the Flash Player Uninstaller

http://kb2.adobe.com/cps/141/tn_14157.html#main_Download_the_Adobe_Flash_Player_uninstaller

2. Download and save to the desktop the Flash Player Installer
http://www.macromedia.com/go/full_flashplayer_win_ie
- – -
If you have Internet Exploer 9, uninstall the IE 9 update to roll it back to IE8.  You can do this by looking at Updates in your Control Panel.

Then…in Explorer:
Right-click the uninstaller and select Run as Administrator
Reboot.
Right-click the installer, unzip it and select Run as Administrator
Reboot.
- – -
Then…
Verify that IE8 32-bit is opening by default.