White Screen Log In Problems For Fast ForWord Online, MySciLearn

It seems that highly responsive programs such as Fast ForWord/television channels etc are vulnerable to the browser holding corrupted files.  This means a white screen can sometimes be encountered on log in, requiring browsing history to be cleared.

The sequence to clear corrupt files in browsing history after encountering a white screen is:

  1. Close the browser and re-open in a window (not the student log in page)
  2. Clear browsing history — see video below for this
  3. Close browser again, and re-open and student login should work fine.

Click here for Wiki summary of how to clear cache (delete browsing history) in all browsers.

With Internet Explorer, “Preserve Favorite Website Data” must be unchecked at the top when deleting history in the Internet Options tab under Tools, all other boxes checked.

In Safari, you may also have to “Empty Cache.”

If you find your still having difficulty, trying a different browser – Chrome, Mozilla Firefox or Safari that can all be downloaded for no cost. Clear any history as well before logging on to the games should allow access.